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18000 EUR

Service Desk Support Consultants

Location: Riga, Latvia ????????

Salary: 18,000 Euros ????

Languages: Dutch or German proficiency required ????????????????

Experience: Minimum of 1 year in a relevant field

Job Summary: Seeking a motivated Service Desk Support Consultant fluent in Dutch or German. Provide technical assistance and maintain high customer satisfaction in our Riga office. ????

Key Responsibilities

  • Provide first-line technical support via phone, email, and chat.
  • Troubleshoot and resolve hardware/software issues promptly.
  • Escalate complex issues for resolution.
  • Document interactions accurately.
  • Collaborate to prevent recurring issues.
  • Assist in testing new systems.
  • Maintain up-to-date product knowledge.
  • Adhere to SLAs for timely resolutions.
  • Provide occasional on-site support.
  • Attend training sessions for skill enhancement.

 

ServiceNow Consultants

Location: Oslo, Norway

Salary: 18,000 Euros ????

Languages: Norwegian Speaking

Experience: Minimum of 1 year in ServiceNow consultancy

Job Summary: We’re in search of a skilled ServiceNow Consultant to join a team in Oslo, Norway. Your expertise will ensure seamless implementation and maintenance of ServiceNow solutions, contributing to our clients’ success.

Key Responsibilities

  • Design, configure, and customise ServiceNow solutions.
  • Collaborate with clients to understand requirements and provide tailored solutions.
  • Develop and maintain ServiceNow applications, workflows, and integrations.
  • Perform system testing and validation.
  • Provide ongoing support and troubleshooting.
  • Assist in training end-users.
  • Stay updated on ServiceNow releases and best practices.
  • Contribute to continuous improvement initiatives.
  • Document processes and configurations.