Service Desk Support Consultants

Location: Riga, Latvia 🇱🇻

Salary: 18,000 Euros 💶

Languages: Dutch or German proficiency required 🇳🇱🇩🇪

Experience: Minimum of 1 year in a relevant field

Job Summary: Seeking a motivated Service Desk Support Consultant fluent in Dutch or German. Provide technical assistance and maintain high customer satisfaction in our Riga office. 🌟

Key Responsibilities

  • Provide first-line technical support via phone, email, and chat.
  • Troubleshoot and resolve hardware/software issues promptly.
  • Escalate complex issues for resolution.
  • Document interactions accurately.
  • Collaborate to prevent recurring issues.
  • Assist in testing new systems.
  • Maintain up-to-date product knowledge.
  • Adhere to SLAs for timely resolutions.
  • Provide occasional on-site support.
  • Attend training sessions for skill enhancement.

 

Job Category: Support
Job Type: Full Time
Job Location: Latvia Riga
Salary: 18000 EUR

Apply for this position

Allowed Type(s): .pdf, .doc, .docx, .rtf